Terms

Santa Came Here is run by Ben Davies, trading as Vidnora, Stourbridge. These terms cover every booking. If anything isn’t clear please email hello@santacamehere.co.uk before you book.

What you’re booking

A visit to your home of about 20 minutes inside and roughly 10 to 15 minutes filming outside, on the night and time you choose, during which I film a Santa visit in the room you choose. You then receive an edited film of about 1 to 2 minutes in landscape and vertical versions. The Magic package also includes AI generated visual effects added to your footage in the edit.

Payment and your saved card

• You pay a £50 deposit when you book. Prices include VAT.
• When you pay the deposit your card is saved securely by Stripe. After your visit the balance is charged to that same card. By booking you authorise this charge.
• If the charge doesn’t go through I’ll email you a secure payment link. I start editing once the balance is paid.

Moving or cancelling

• You can move your booking once for free to any other open slot. Just email me.
• The £50 deposit is not refundable if you cancel.
• If I have to cancel (for example illness or heavy snow) I’ll offer you another slot first. If none of them work for you, you get a full refund.

On the night

• A parent or adult who lives at the home must be there for the whole visit and let me in. While I film I ask that you stay close by, ideally on the stairs or landing, so you can stop any child coming downstairs.
• Children must be asleep. Your children are never filmed. If a child wakes up, you settle them upstairs and make sure they don’t come down while I carry on filming. If a child does come downstairs, filming stops straight away and I finish once they’re back in bed, or we keep what’s already been filmed and you still receive your film.
• Please keep pets out of the room while I’m there.
• If I can’t get in or the visit can’t go ahead for reasons on your side, the booking counts as used.

Your film

• Your film is delivered by email as a download link. It is always delivered before Christmas and usually within 48 hours of the balance being paid.
• You can keep, share and post your film for personal use. The music is licensed for this.
• I keep the rights to the film itself. I’ll only use it, or a reaction video you send me, in my own marketing if you’ve given permission. You can withdraw that permission at any time by email.

Liability

I hold public liability insurance and take great care in your home. Nothing in these terms limits your rights under UK consumer law.